This is a contract between Tiny Tails Pet Hotel (hereafter referred to as “Tiny Tails” and includes the proprietors and their servants and agents) and the pet owner/s or owner/s agent.

By visiting our site and/ or make a booking and /or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Tiny Tails Pet Hotel agrees to exercise due and responsible care, handle pets with kindness and always place their welfare above all else. .

1. Pets are up to date with vaccinations and have not had or been in contact with a transmittable disease in the past 6 weeks.

2. Owner acknowledges that payment is to be made in full at check-in and there are no refunds for early pick-ups and that any other fees or charges are to be paid in full before removal of the pets.

3. Tiny Tails is authorised to do whatever they deem necessary for the health and well being of pets. Owner gives full authority to Tiny Tails to call a Veterinary surgeon for any treatment, procedure or to gather or exchange information of the pets in the event of sickness, illness, accident, injury or any reason should Tiny Tails deem necessary at the owners expense and agree to pay all expenses prior to removal of the pet/s. In the event of serious illness when the owner cannot be contacted, the Veterinarian's decision shall be final.

4. All pets are boarded or otherwise handled and cared for by Tiny Tails without responsibility for paralysis tick, canine/feline influenza, sickness, illness, accident, injury, death, loss or damage of any kind whatsoever, due diligence and care having been exercised.

5. If at any time any payment is outstanding for 14 days, I authorise the disposal or sale of the pets in a manner determined by Tiny Tails and hold Tiny Tails harmless and agree to pay any additional costs incurred in recovering outstanding payments.

6. I acknowledge I have read and understood this and am entitled to a copy now or whenever required.